here’s one reason real people answering phones are not a luxury for patients like me:
i keep remembering at the most inopportune moments that i need to go thru a 2FA theater, to log into my MDs #MyChart system, for Rx refills. so my #ADHD makes a mental note & forgets about it. hours later, my #autistic #anxiety kicks in when i remember i didn't go thru the whole 2FA theater to get my Rx.
being on hold, listening to muzak, keeping busy is less anxiety inducing than using that damn website.