Re: https://toot.cafe/users/baldur/statuses/117342580037181280
The linked post takes this in a different direction, but I wanted to linger on how remarkable it is that folks aiming to boost LLMs reach for "it can reduce bureaucracy". In health care, the LLM is imagined to simplify all the complexities of submitting an insurance claim, for instance. In government services, the LLM is imagined to help people navigate otherwise-impenetrable rules and regulations. We're meant to welcome the introduction of LLM-based AI into these spheres because of how irritating red tape is, and how LLMs are expected, by these folks, to cut through all that.
I would have thought it's obvious that adding another layer of mediation on top of an excessively-mediated system would be expected to worsen the problems caused by excessive mediation. Not solve them. What LLMs really solve in these contexts is the scrutability problem. It's like someone reading Kafka's The Trial and declaring "we need more of that everywhere".
#AI #GenAI #GenerativeAI #LLM #HealthCare #GovernmentServices
The linked post takes this in a different direction, but I wanted to linger on how remarkable it is that folks aiming to boost LLMs reach for "it can reduce bureaucracy". In health care, the LLM is imagined to simplify all the complexities of submitting an insurance claim, for instance. In government services, the LLM is imagined to help people navigate otherwise-impenetrable rules and regulations. We're meant to welcome the introduction of LLM-based AI into these spheres because of how irritating red tape is, and how LLMs are expected, by these folks, to cut through all that.
I would have thought it's obvious that adding another layer of mediation on top of an excessively-mediated system would be expected to worsen the problems caused by excessive mediation. Not solve them. What LLMs really solve in these contexts is the scrutability problem. It's like someone reading Kafka's The Trial and declaring "we need more of that everywhere".
#AI #GenAI #GenerativeAI #LLM #HealthCare #GovernmentServices