My personal experience as the sometime operator of a 1980s Xerox photocopier
https://screwlisp.small-web.org/lispgames/wicked-problems/
Notes about #usability #design from Winograd and Adler's Usability ( #bookstodon ) relevant to my #NicCLIM #commonLisp #gamedev .
Introduces design's wicked problems and the implications for what design even is, conveyed by the book via a series of c. 80s case studies.